System Status

Real-time monitoring of all QualityAI services and integrations.

All Systems Operational

Last updated: January 19, 2024 at 12:09 PM EST

Current Status

Core Services
Real-time Alert Engine
Processing alerts in real-time
Operational
AI Analysis Engine
Sentiment and keyword analysis
Operational
Dashboard API
Customer dashboard and reporting
Operational
Notification Service
Email, Slack, and SMS alerts
Operational
Integrations
RingCentral Integration
Call data and webhooks
Operational
Aircall Integration
Real-time call monitoring
Operational
Five9 Integration
Enterprise call center support
Operational
Slack Integration
Team notifications
Operational

Performance Metrics

99.97%

Uptime (30 days)

1.2s

Avg Response Time

2.1s

Alert Processing Time

99.99%

Data Accuracy

30-Day Uptime History
System Health
CPU Usage 23%
Memory Usage 67%
Database Load 34%
Network I/O 12%

Recent Incidents

Scheduled Maintenance - Database Optimization

Completed routine database optimization and index rebuilding.

January 15, 2024 • 2:00 AM - 2:30 AM EST • 30 minutes
Resolved
Intermittent Slack Notification Delays

Some Slack notifications experienced delays of 2-5 seconds due to API rate limiting.

January 12, 2024 • 3:15 PM - 3:45 PM EST • 30 minutes
Resolved
RingCentral Integration Outage

Temporary loss of connection to RingCentral API affecting real-time alerts.

January 8, 2024 • 11:20 AM - 12:05 PM EST • 45 minutes
Resolved

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