Help Center

Find answers to common questions and get the support you need to succeed with QualityAI.

Getting Started
Billing & Pricing
Technical Support
Contact Support

Getting Started

QualityAI is a real-time call center quality monitoring platform that uses AI to analyze conversations and alert managers to critical situations as they happen.

How it works:

  1. Connect to your existing call center system (RingCentral, Aircall, Five9)
  2. AI analyzes conversations in real-time for keywords, sentiment, and patterns
  3. Instant alerts sent to managers via Slack, email, or SMS
  4. Managers can intervene immediately to save deals or improve customer experience

QualityAI can be set up in as little as 5 minutes:

  • 2 minutes: Connect your call center system
  • 2 minutes: Configure your first alert rules
  • 1 minute: Test with a sample call

Our pilot program includes full setup assistance to ensure you're getting value from day one.

We support all major call center platforms:

Cloud Platforms:
  • RingCentral
  • Aircall
  • Five9
  • Genesys Cloud
  • 8x8
On-Premise Systems:
  • Avaya
  • Cisco
  • Asterisk
  • Custom integrations available

Billing & Pricing

QualityAI pricing is based on the number of agents and features you need:

Starter

$29/agent/month

  • Real-time alerts
  • Basic sentiment analysis
  • Email notifications
Professional

$49/agent/month

  • Advanced AI analysis
  • Slack integration
  • Custom alert rules
  • Analytics dashboard
Enterprise

Custom

  • White-label solution
  • Custom integrations
  • Dedicated support
  • SLA guarantees

Free 30-60 day pilot available - no credit card required!

Yes! We offer a comprehensive 30-60 day pilot program that includes:

  • Full access to all features
  • Dedicated setup assistance
  • Custom alert configuration
  • Weekly check-ins with our team
  • ROI measurement and reporting

No credit card required to start. We want you to see real results before making any commitment.

Absolutely. QualityAI has no long-term contracts:

  • Cancel anytime with 30 days notice
  • No cancellation fees
  • Export your data before leaving
  • Prorated refunds for unused time

We're confident you'll see value, but we never want to lock you into something that isn't working.

Technical Support

Here's a quick troubleshooting checklist:

  1. Check webhook configuration: Ensure your webhook URL is correct in the dashboard
  2. Verify API credentials: Make sure your call center API keys are valid
  3. Test alert rules: Lower confidence threshold to 0.7 temporarily
  4. Check call recording: Alerts only work on recorded calls
  5. Review logs: Check the activity log in your dashboard

Still having issues? Contact our support team for immediate assistance.

Too many false positives? Here's how to optimize:

  • Increase confidence threshold: Set to 0.85 or higher
  • Add negative keywords: Exclude common false triggers
  • Use context-aware rules: Combine multiple conditions
  • Review weekly: Analyze false positives and adjust rules
  • Industry-specific tuning: We can help customize for your sector

Our team can help optimize your alert rules during the pilot program.

Security is our top priority:

Data Protection:
  • SOC 2 Type II certified
  • GDPR compliant
  • End-to-end encryption
  • Data residency options
Infrastructure:
  • AWS/Azure hosting
  • 99.9% uptime SLA
  • Regular security audits
  • 24/7 monitoring

Yes! QualityAI integrates with your existing workflow:

Communication:
  • Slack
  • Microsoft Teams
  • Email
  • SMS
CRM & Tools:
  • Salesforce
  • HubSpot
  • Zendesk
  • Custom webhooks

Need a custom integration? Our team can build it for you.

Still need help?

Our support team is available 24/7 to help you succeed with QualityAI.

Email Support
support@qualityai.com

Response within 2 hours

Live Chat

Available 24/7

Phone Support
(555) 123-4567

Mon-Fri 8AM-8PM EST

Contact Support Team